# Questions about Dean? Start here. Source: https://heydean.nl/en/help ## Try free for 3 days Try free for 3 days Questions about search profiles, matches, alerts or subscriptions? Answers are brief where possible and more detailed where useful. ## How Dean works ### What does Dean do exactly? Dean continuously checks fresh rental listings from landlords, letting agents and rental platforms. An advert that fits your active profile arrives as a match with the key details. ### Does Dean rent out homes? No. Dean is search software, not a landlord or letting agent. You review the conditions yourself and respond outside Dean. ### Does Dean guarantee that I will find a rental? No. Dean helps you see relevant adverts sooner, but it cannot guarantee an invitation, tenancy or home. Your budget, documents, response and local demand still matter. ## Choosing rental search software ### Are rental alerts or rental search services worth paying for? For an active search in the private rental market, alerts can save time and help you see suitable fresh listings sooner. For social housing allocated by waiting time or lottery, search software does not change the allocation process. A viewing or home is never guaranteed in either case. ### What is the fastest way to receive suitable rental matches? Keep an active search profile with a realistic area, budget and clear minimum requirements. A strong match is usually ready within 30 seconds of discovery. The total time from publication also depends on the technology and availability of the rental site. Email is included in every plan; Atlas adds WhatsApp alerts. ### Does Dean monitor the most rental sources? Dean monitors more than 1,000 rental sources, including Pararius, Funda, Huurwoningen.nl, Kamernet, Vesteda and MVGM's ikwilhuren.nu. We do not claim this is the largest coverage. Sources and technical access can change, and useful fresh matches matter as much as the source count. ### Can I use Dean from abroad? Yes. Dean works in Dutch and English, and you can create search profiles before you arrive. Email is included in every plan and Atlas adds WhatsApp. The provider still decides the conditions, viewings and documents you need. ## Search profiles and matches ### What do I set in a search profile? Choose a city, neighbourhoods or radius, minimum and maximum rent, bedrooms, floor area and whether to include rooms or student listings. Dean uses those details to assess fresh adverts. ### Can I search in several cities or areas? Yes. Use a separate search profile when the city, neighbourhood, price range or preferences differ. That keeps each search clear. ### How many search profiles can I use? Radar includes one active search profile, Signaal includes three and Atlas includes five. You can update or replace a profile when your search changes. ### Can I find rooms, studios and larger homes? Yes. You can include rooms and set minimum bedrooms and floor area. Studios, apartments and larger homes can appear when they fit your location, budget and preferences. ### Why have I not received a match yet? Most likely, no fresh advert has appeared since you started that fits your active profile well. Check whether your location, maximum rent and minimum requirements are unintentionally too narrow. ### Can I change my preferences later? Yes. Update your profiles whenever your budget, search area or preferences change. New listings will then be compared with your latest choices. ## Alerts and applications ### Where will I receive matches? Email is included in every plan. Atlas can also send the same match through WhatsApp, making it harder to miss an opportunity while you are out. ### How do WhatsApp alerts work? With Atlas, Dean sends suitable rentals to WhatsApp once your number is connected. The alert contains the key details, so you can quickly assess whether the home fits. ### What does my search partner receive? With Signaal and Atlas, your search partner can receive suitable homes at their own email address. You both see the same opportunities without forwarding links back and forth. ### What should I do when a match arrives? Check the rent, service charges, income requirement, availability date and conditions. If the home fits, respond while the advert is open and only send the information requested. ### Can I save a response letter? Yes. Every plan includes a dynamic response letter in your dashboard. You can edit the text yourself and copy it when you want to respond to a suitable home. Dean does not send the letter, and the provider decides the conditions and selection. ### Do I apply through Dean? No. Dean is not an application desk. Responses, contact and selection happen outside Dean with the party offering the home. ### What if the listing is already offline? In a busy market a listing may close quickly. Dean cannot prevent that. An early alert makes it less likely that you miss out. ## Subscription and payment ### Which plan suits my search? Radar suits one clear search profile with email alerts. Signaal gives you three search profiles and a search partner by email. Atlas gives you five profiles and WhatsApp alerts for a broader search. ### What am I paying Dean for? You pay for software that continuously checks more than 1,000 rental sources, compares fresh adverts with your profiles and sends suitable matches. Dean does not charge brokerage fees or rent out homes. ### Are there costs besides my Dean subscription? Dean only charges for your chosen subscription. External registration fees, conditions or services are separate from Dean and differ per rental site. ### Can I switch plans? Yes. If your search becomes narrower or wider, contact us to change your plan. We will help move your active profiles across. ### Can I cancel at any time? Yes. Every plan is month-to-month. You keep access until the end of the paid period. After that, billing stops automatically. ### How does the 14-day money-back guarantee work? If Dean is not right for you, let us know within 14 days. We will refund your subscription fee under the guarantee terms. ## Account, privacy and support ### What data does Dean use? Dean uses your account details, search preferences and selected alert channels to manage profiles and deliver suitable homes. We only use data needed to provide and improve the service. ### How do I stop alerts after finding a home? Pause your active profiles or end your subscription. You will no longer receive fresh matches. If you search again later, you can update your preferences first. ### Can I have my account deleted? Yes. You can do this from your dashboard. We guide you through the steps and remove your data as soon as legal retention rules allow. ### What should I do if an alert or profile is not working? First check that your profile is active and your email address or phone number is correct. If the issue remains, send us the profile name and a short explanation. We will look into it. ### How can I contact Dean? Use the contact page or email help@heydean.nl. For a technical issue, include your account email and a short description, but never share passwords or sensitive documents. ## Cannot find your question? Send the details we need to give you a specific answer. Email: help@heydean.nl