Questions about Dean? Start here.

Choose a city, neighbourhoods or radius, minimum and maximum rent, bedrooms, floor area and whether to include rooms or student listings. Dean uses those details to assess fresh adverts.

Yes. Give each city, neighbourhood, price range or search route its own profile. That keeps every search route clear, with its own preferences.

Radar includes one active search profile, Signaal includes three and Atlas includes five. You can update or replace a profile when your search changes.

Yes. You can include rooms and set minimum bedrooms and floor area. Studios, apartments and larger homes can appear when they fit your location, budget and preferences.

Most likely, no fresh advert has appeared since you started that fits your active profile well. Check whether your location, maximum rent and minimum requirements are unintentionally too narrow.

Yes. Update your profiles whenever your budget, search area or preferences change. New listings will then be compared with your latest choices.

Email is included in every plan. Atlas can also send the same match through WhatsApp, making it harder to miss an opportunity while you are out.

With Atlas, Dean sends suitable rentals to WhatsApp once your number is connected. The alert contains the key details, so you can quickly assess whether the home fits.

With Signaal and Atlas, your search partner can receive suitable homes at their own email address. You both see the same opportunities without forwarding links back and forth.

Check the rent, service charges, income requirement, availability date and conditions. If the home fits, respond while the advert is open and only send the information requested.

No. Dean is not an application desk. Responses, contact and selection happen outside Dean with the party offering the home.

In a busy market a listing may close quickly. Dean cannot prevent that. An early alert makes it less likely that you miss out.

Radar suits one clear search route with email alerts. Signaal gives you three routes and a search partner by email. Atlas gives you five profiles and WhatsApp alerts for a broader search.

You pay for software that continuously checks more than 1,000 rental sources, compares fresh adverts with your profiles and sends suitable matches. Dean does not charge brokerage fees or rent out homes.

Dean only charges for your chosen subscription. External registration fees, conditions or services are separate from Dean and differ per rental site.

Yes. If your search becomes narrower or wider, contact us to change your plan. We will help move your active profiles across.

Yes. Every plan is month-to-month. You keep access until the end of the paid period. After that, billing stops automatically.

If Dean is not right for you, let us know within 14 days of starting your subscription. We will refund your subscription fee under the guarantee terms.

Dean uses your account details, search preferences and selected alert channels to manage profiles and deliver suitable homes. We only use data needed to provide and improve the service.

Pause your active profiles or end your subscription. You will no longer receive fresh matches. If you search again later, you can update your preferences first.

Yes. You can do this from your dashboard. We guide you through the steps and remove your data as soon as legal retention rules allow.

First check that your profile is active and your email address or phone number is correct. If the issue remains, send us the profile name and a short explanation. We will look into it.

Use the contact page or email help@heydean.nl. For a technical issue, include your account email and a short description, but never share passwords or sensitive documents.